Privacy Policy

Privacy Policy for Golden Hours Travels

This privacy policy outlines how Golden Hours Travels OPC Private Limited, including its subsidiary companies (referred to as “Golden Hours Travels,” “we,” “us,” or “our”), collects, uses, and safeguards your personal information. We are dedicated to keeping the confidentiality of the data you provide to us through our website at https://goldenhourstravels.co.in/, as well as at our corporate, branch, and preferred sales partner offices.

By booking, purchasing, or inquiring about our products and services, you agree to the terms outlined in this policy, including the collection, storage, and processing of your data. If you do not consent to these terms, we cannot process your booking, and you should not use our website or services.

Collection and Use of Personal Information

To facilitate your booking or purchase, we may request personal information, including but not limited to:

• Contact and Identification Details: Your name, address, email address, telephone number, date of birth, and professional qualifications.
• Financial Information: Credit/debit card numbers (in encrypted form), expiration dates, and other banking details.
• Travel Documents: Passport numbers, issue and expiry dates, and visa-related documents such as photographs and business details.
• Government-issued IDs: Aadhar and PAN details.

For training and customer service purposes, we may also monitor and/or record telephone conversations. Additionally, we collect statistical data about your visits to our site, such as your IP address, operating system, browser type, and location data. This information is used for system administration and to generate aggregate reports for our advertisers. This data does not personally identify you.

In some cases, we may need to collect more sensitive personal information, such as medical conditions, disabilities, and special requirements, along with supporting medical certificates. We collect this data to ensure we can provide the specific services you have requested. This information may also be used internally for research, analysis, and auditing.

Purpose of Collecting Personal Information

We collect, store, transfer, and share your information for the following primary purposes:

• Communication: To contact you about your bookings, send confirmations, and provide daily tour updates and transaction statuses.
• Account Management: To notify you of any changes to your bookings and send verification or alert messages.
• Customer Support: To allow our customer service team to contact you to resolve complaints and disputes.
• Security: To detect and prevent fraudulent or criminal activity.
• Contractual Obligations: To fulfil our obligations under any contracts between you and us, or between you and a third-party supplier.
• Website Improvement: To ensure that our website’s content is presented in the most effective way for you.

Cookies and Other Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device’s hard drive by your browser. They help us distinguish you from other users. You can control or delete cookies through your browser settings, but please note that disabling them may affect the functionality of our website. By using our website, you consent to our use of cookies.

Some cookies are essential for the website to function correctly, enabling you to make bookings and helping us serve you more efficiently. Other cookies help us provide a better browsing experience and improve our services. During this process, no personal information is collected. The data gathered is anonymous and does not link your online actions to you.

We may use cookies to:

• Analyse Site Traffic: Measure visitor entry and exit points, track the number of visitors to different pages, and analyse search details.
• Evaluate Advertising: Measure the usage of advertising banners and other click-throughs.
• Understand User Behaviour: Analyse trends, administer the site, and gather demographic information about our user base. We may use this information for our marketing and advertising services.
• Enhance Email Communication: Use pixel tags to determine if our email messages are opened, helping us to reduce or eliminate messages sent to customers.

We may also record anonymous, non-personal information about your visits to our site to measure advertising effectiveness. This information, which may include pages browsed and products viewed, is used solely by us to improve your user experience on the website and is not shared with any third parties. Third-party advertising companies may also use anonymous information to provide you with relevant advertisements.

Please be aware of the following:

• Some features on our website are only available through the use of cookies.
• Cookies allow you to stay logged in, so you only need to enter your password for subsequent visits.
• Most cookies are “session cookies” and are automatically deleted when you close your browser. “Persistent cookies” remain on your device across multiple visits.
• While you are free to decline cookies if your browser allows, doing so may interfere with the full use of our website.

Third-Party Website Links

Our website may contain links to other websites that are relevant to our services. We want to be clear that these third-party sites are not under our control. These sites may use cookies and pixel tags to track your browsing habits to provide you with relevant advertisements. However, we do not share your personal information with these third-party site owners unless you give us explicit written permission.

Clicking on a third-party link means you are leaving our website. We are not responsible for the content, privacy policies, or any information on these external sites. We strongly advise you to review their terms and conditions and privacy policies before you submit any personal data to them.

Parties With Whom Your Information Is Shared

To improve service efficiency, we may share your personal information with our holding company, subsidiary company, associate companies, or any entity under common control. This is done under secure and controlled conditions. In the event of a merger, sale, or restructuring, your personal information may be transferred to the new entity.

We also share your information with our service providers and business partners to fulfil your booking. This includes:

• Service Providers: Hotels, airlines, destination management companies, and transport providers. By making a booking, you authorize us to share your information with these providers. We recommend you review their individual privacy policies, as their use of your data is beyond our control.
• Business Partners: Banks, insurance companies, international SIM card providers, and visa consulates.

We may also disclose your personal information if required by law, a court order, or any other legal process. We may do so to exercise our legal rights, defend against legal claims, or if disclosure is reasonably necessary.

Marketing and Promotional Use

We may use the information from your inquiries or bookings to contact you with offers and information about our products via phone, email, or RCS (Rich Communication Services). You can opt out of these marketing communications at any time by sending an unsubscribe request to info@goldenhourstravels.co.in.

If you have chosen to receive our marketing communications, we will send you emails with information and offers from us. We will not share your contact details with any third parties for marketing purposes unless you have given us your express consent to do so.

We may also collect your personal information during promotional activities, such as sponsorships and contests, to notify winners. As part of our marketing efforts, you may receive promotional emails, newsletters, and special offers.

Your opinions, suggestions, and feedback are valuable to us. We may conduct anonymous online surveys to gather your input, which we use to improve our website, products, and services. Participation is optional but highly encouraged.

By using our services, you also consent to us using photographs captured during your tours on our website for marketing and advertising purposes.

Data Protection and Security

While we use stringent security measures, including SSL (Secure Socket Layer) Technology, to protect your data, no internet transmission is completely secure. Any information you transmit to us is at your own risk. We store all data you provide on our secure servers and do our best to keep it safe.

However, Golden Hours Travels will not be held responsible for any loss of your personal information due to unlawful interception or malicious attempts by a third party. By using our website, you agree to this limitation of liability.

Certain parts of our website require you to sign in. The passwords you are given or choose must remain confidential. We ask that you do not share your password with anyone. You have the right to withdraw your consent to submit personal information at any time, but doing so may limit your access to the website or prevent us from providing certain services.

Intellectual Property Rights (IPR)

Our products, ideas, logos, and brand name, “Golden Hours Travels,” are our exclusive intellectual property. We have registered trademarks, watermarks, and copyrights in our name. You agree not to use or display any of our registered intellectual property without our prior written consent. Any infringement of our intellectual property rights will result in legal action.

Authenticity of Data

It is your responsibility to ensure that all information you provide is true, accurate, and complete. Golden Hours Travels is not responsible for the authenticity, accuracy, or correctness of the data you submit.

Changes to This Privacy Policy

By using this website, you agree to comply with the most current version of our privacy policy. The contents of this policy are subject to change at any time without notice. Therefore, you should regularly review our privacy policy to ensure you are aware of the latest version.

If you believe we have not followed this policy, please contact us at info@goldenhourstravels.co.in, and we will take all reasonable steps to respond promptly, address, and resolve your concerns.